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Rasputin
Hero
Username: Rasputin

Post Number: 14781
Registered: 02-2008
Posted From: 208.54.44.209

Rating: N/A
Votes: 0 (Vote!)

Posted on Wednesday, June 06, 2012 - 01:26 pm:   Insert Quote Edit PostDelete PostPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)


Whyme:


only first call maathramey india. Next two were in us.
01/06/2012 - 169.4;05/04/2012 - 175.8
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Whyme
Comedian
Username: Whyme

Post Number: 1192
Registered: 09-2009
Posted From: 65.1.191.23

Rating: N/A
Votes: 0 (Vote!)

Posted on Wednesday, June 06, 2012 - 01:15 pm:   Insert Quote Edit PostDelete PostPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

kyameedy.. ee edavalni ekkad nunchi testharo..
paiga india call center vallu kinda ice cubes pettinattu fullu accent esukoni vastharu
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Siloan
Megastar
Username: Siloan

Post Number: 24616
Registered: 03-2008
Posted From: 132.174.20.41

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Votes: 0 (Vote!)

Posted on Wednesday, June 06, 2012 - 01:13 pm:   Insert Quote Edit PostDelete PostPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

collection agencies kellakunda soosko after cancellation....bill pay chesina kooda
Guriginja(22896):jagan is chandraguptha mourya with the brain of koutilya.
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Rasputin
Hero
Username: Rasputin

Post Number: 14779
Registered: 02-2008
Posted From: 192.146.101.24

Rating: N/A
Votes: 0 (Vote!)

Posted on Wednesday, June 06, 2012 - 01:12 pm:   Insert Quote Edit PostDelete PostPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Ninna 45 mins - 1 hour on the phone. went to three different people (started in India and ended up here).

All I wanted to do was, pay my bill online. User ID (vaalla bhashalo Access ID) create chesaa. Tarvatha "Link my accounts" ani button nokkaa....

ee process lo madhyalo, edo confirmation code pampisthaamu, ela kaavaalo cheppu andi..

1. text message to xxxx-xxxx-<last>
2. email to xxx@NONE.com
3. USPS Mail.

Baaboo, I do not have a phone with that number, can you please text the confirmation to my actual phone (with T-Mobile). Answer = No (I understand the security concerns). OK.

Why is my email listed as NONE.com. This subscription is under our corporate account, with full details including my email address. But, ikkada NONE.com antondi, naaku email raavatledu.

Snail mail is not an option, I want to create an online account right now.....

okari nundi inkokariki, akkadi nundi inkokariki...

After routine, clear cookies, close browser, open browser, type att.com, click on this link, that link etc etc ani cheppina support technician nundi call got escalated to someone else.

"eti problem"
"bill kattaali, online account create cheyyanivatledu"
"phone lo katteyi, $5 fee"
"what......?????? seriously???"
"online account ki technical problem annaaru kada, we will waive the $5 fee"
"oooo, thank you....I guess. But why is my email not registered on my account".
"we do not know, tell me what it is now on the phone and I will enter it in the system" (Hmmmm, I wonder how this is more secure than sending a text to a different phone number)
"Ok, herez my email address, herez my CC number, take whatever I owe you, and cancel the plan"


"For cancellations, verey cancellation department undi, vallaki route cheyyamantaavaaa, they are open only until 10:30 pm EST"
"Ok"
...
...
"Are you still on hold?"
"Yes???"
"I was told that I need to route your call to iPad cancellation department"
"Ok?????"

"Hi, why do you want to cancel your account"
"Because I could not pay my bill online"
"Why were you not able to pay your bill online?"
Rinse . Repeat.
"So you don't have a phone with us?"
"No".
"Just an iPad?"
"Yes"
"OK, canceled"
"Thank you".

This happened at from around 9:45 pm to 10:30 pm.

Cut chesthey, naaku telisina vishyam, morning 7:30 am ki text messages iPad ki vachaayi, about email registration, payment submitted etc etc.

Three tech support people, they could not tell me that I can receive text messages on my iPad. Mahaanubhaavulu.
01/06/2012 - 169.4;05/04/2012 - 175.8

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