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Travel agent - Ticket issue

Chalanachithram.com DB » New TF Industry Related » Archive through February 14, 2017 » Travel agent - Ticket issue « Previous Next »
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Analog
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Posted on Monday, February 13, 2017 - 02:40 pm:       


Ntr_rocks:

dumb question, CC lo 2 transactions vunnayi kabatti ela decide chesara ?



Yeah

Called agent and asked why there is a cancellation and re-booking with different breakup...he dint answer my question...fare lo different breakups untayi ani as usual edo explanation ki try chesadu.. fare difference unte i will try to re-book..give me some time ani pettesadu..ippudedo favor chesinattu :-) 700$ return isthe chalu...sati desi meeda complaint em chestham. If he doesn't refund, I will report to BBB as someone suggested


Rocketk2:

Just FYI, Expedia will send you a refund check for difference , if the rate of same ticket drops after you purchased it.



expedia lo ippudu check chesthe 3K undi ticket..Google flights lot better in terms of connectivity and pricing..Frequent flights unde destinations ayithe we can book ourselves without going through an agent
 

Ntr_rocks
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Posted on Monday, February 13, 2017 - 12:47 pm:       


Analog:

t showed that He cancelled previous booking 2550(2300 fare + 250 agent fee) and he made a new booking 1690 fare+930 agent fee.


dumb question, CC lo 2 transactions vunnayi kabatti ela decide chesara ?
 

Rocketk2
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Posted on Monday, February 13, 2017 - 12:43 pm:       


Analog:

It showed that He cancelled previous booking 2550(2300 fare + 250 agent fee) and he made a new booking 1690 fare+930 agent fee. Online chusthe 1700 something lo tickets available unnay


don't know what exact terms and conditions, your agent has but it is pretty clear he made money out of the deal.
You should ask him to explain the charges. nothing wrong with it. He needs to explain 930 agent fee.

Just FYI, Expedia will send you a refund check for difference , if the rate of same ticket drops after you purchased it.
 

Starc
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Posted on Monday, February 13, 2017 - 12:26 pm:       


Uppu:


booking cheste.. date change cheyyadaniki airlines rules prakaram charges untai..
 

Uppu
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Posted on Monday, February 13, 2017 - 12:25 pm:       


Starc:


nenu cheppindi booking taruvatha
 

Starc
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Posted on Monday, February 13, 2017 - 12:21 pm:       


Uppu:




Did he book or block?

blocking does not really cost anything. Only booking cost. Blocking will expire after certain days.
 

Uppu
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Posted on Monday, February 13, 2017 - 12:17 pm:       


Chitti_babu:

As i keep on telling, Agent through booking first and foremost adagaalsindhi eppudaina cancellation fee, booking fee and change of dates ki entha vestharu.....asalu idhi adagakunda manam booking cheyyakoodadhu.

I do this ..if at all through agent aithey..naaku comfort anipisthene velthaa......else online....vaadu elanoo fine print lo vesthaadu or 800 ki chesthe chepthadu.....

ippudu ayipoyindhi mee stage lo......

Question - Did you ask him to cancel initial booking and rebook a new ticket ?

Was he not supposed to call and confirm with you prior booking (paidhi meeru ok cheppaaru anukunte)


correct , date change fee airline ki 250, ellu admin fee ani inko 100 pekutaru
 

Chitti_babu
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Posted on Monday, February 13, 2017 - 12:15 pm:       

As i keep on telling, Agent through booking first and foremost adagaalsindhi eppudaina cancellation fee, booking fee and change of dates ki entha vestharu.....asalu idhi adagakunda manam booking cheyyakoodadhu.

I do this ..if at all through agent aithey..naaku comfort anipisthene velthaa......else online....vaadu elanoo fine print lo vesthaadu or 800 ki chesthe chepthadu.....

ippudu ayipoyindhi mee stage lo......

Question - Did you ask him to cancel initial booking and rebook a new ticket ?

Was he not supposed to call and confirm with you prior booking (paidhi meeru ok cheppaaru anukunte)
 

Khaleja
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Posted on Monday, February 13, 2017 - 12:08 pm:       


Rasputin:

please send me your agent info at Rasputin at outlook dot com




done. denemma nenu aa agent ni premote chesthunna ani kummestharemo.
 

Rasputin
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Posted on Monday, February 13, 2017 - 12:00 pm:       


Khaleja:


please send me your agent info at Rasputin at outlook dot com
01/06/2012 - 169.4; 8/1/2013 - 182; 9/23/2016 - 185.8
 

Amigo
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Posted on Monday, February 13, 2017 - 11:44 am:       


Analog:

initial issued ticket is for 2550(2300 fare + 250 agent fee), card statement shows he cancelled that ticket and new ticket is also 2550( but 1650 fare + 900 agent fee)




ok same price. but still does not make sense.
why should the agent fees be 930? Please check if this is mentioned anywhere in the fine print
What were the agent fees when the ticket was purchased the very first time?
 

Zamindar
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Posted on Monday, February 13, 2017 - 10:51 am:       


Analog:

ide naa doubt kuda... confirmation code change avuddi kada..how did he manage to re-book?


sure point...i think.. talk to the agent ask him for clarification ... take the screenshots of the tikcet price variation this week online and his transaction of cacellation and rebooking without your notice....

keep all this recorded of conversation(send email) and agent clarification ... if you still belive agent is cheating with all this recorded information compalint to credit bureau you should get back the agent charges..explain bureau that the latest(new price that includes agent fee) transaction is without your approval..
Jagan or shivaji antae..nenu shivaji ke vote vestha...

Kaisersooze
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Analog
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Posted on Monday, February 13, 2017 - 10:41 am:       


Time_pass:

you can cancel any ticket within 24 hours. if the time has not passed ask him to cancel and go with some one else.



5 days ayindi book chesi.. flight is on 18th

Andhrawala:

covered loss antee health issues etc not chaneg of mind my guess



hmm
 

Analog
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Posted on Monday, February 13, 2017 - 10:39 am:       


Monk:

annai, Will they have any business relation with airlines. airlines travel agents ki emanna special discounts istara




yeah...some times total fare will cheaper even after including agent fee..

I couldn't find exact connectivity online...which means they have better database access...


Amigo:

I dont get this part. Why did he have to cancel and rebook when the new price is higher for you.




initial issued ticket is for 2550(2300 fare + 250 agent fee), card statement shows he cancelled that ticket and new ticket is also 2550( but 1650 fare + 900 agent fee)
 

Rusthum
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Posted on Monday, February 13, 2017 - 10:36 am:       

Asalu inka agents tho enduku chesthunnaru.. agent prices kuda online lo dorukuthunte..
nuvventha nee caste entha... how dare u quote me... -- sesani to a famous english professor
 

Monk
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Posted on Monday, February 13, 2017 - 10:35 am:       


Khaleja:



thanks annai
Tracking vunna chota week tracking leni chota stronge……….
 

Khaleja
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Posted on Monday, February 13, 2017 - 10:33 am:       


Monk:

annai miku thelisina travel agents info naku email cheyandi plz dumbu1985@gmail.com




sent
 

Monk
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Posted on Monday, February 13, 2017 - 10:23 am:       


Khaleja:




annai miku thelisina travel agents info naku email cheyandi plz dumbu1985@gmail.com
Tracking vunna chota week tracking leni chota stronge……….
 

Khaleja
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Posted on Monday, February 13, 2017 - 10:13 am:       


Analog:

yes I book parents/in-laws tickets thru agent...coz change of dates unte it will be cheaper with agent than direct airlines




yes. nenu naa friend ki koda suggest chesa valla nannagaru vasthunte. aayana vachi 1 month unnaka nennu vellipothe evo muncipal or some evo elections unnay ani ante change cheyyalsi vachindi. :-)
 

Khaleja
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Posted on Monday, February 13, 2017 - 10:09 am:       


Monk:

annai, Will they have any business relation with airlines. airlines travel agents ki emanna special discounts istara




naku internal ga theledu. but vallaki untay anukunta. nenu okasari email exchanges lo unnappudu okasari price 2700 undi for one stop flights both ways india nunchi, screenshot thesi uncha. 1 hour tharuvatha 2980 ki choyinchindi. nenu naa old screenshot pampincha. she honored it and booked it for 2650 only :-)
 

Monk
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Posted on Monday, February 13, 2017 - 10:07 am:       


Khaleja:

also idi varaku airlines tho cancel chesthe later, malla 1 year lo same airlines lo vellatam etc undedi anukunta. ippudu ela undo theledu. agent ayithe cancel tharuvatha amount motham ichesthadu after cancellation fees. airlines koda ithunnaro ledo theledu naku.



Tracking vunna chota week tracking leni chota stronge……….
 

Amigo
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Posted on Monday, February 13, 2017 - 10:06 am:       


Analog:

Today when DH checked credit card statement....It showed that He cancelled previous booking 2550(2300 fare + 250 agent fee) and he made a new booking 1690 fare+930 agent fee. Online chusthe 1700 something lo tickets available unnayi ( with 2/3 stops)..Agent issues chesina tickets lo actually very few stop overs unnayi




I dont get this part. Why did he have to cancel and rebook when the new price is higher for you.
 

Khaleja
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Posted on Monday, February 13, 2017 - 10:03 am:       

also idi varaku airlines tho cancel chesthe later, malla 1 year lo same airlines lo vellatam etc undedi anukunta. ippudu ela undo theledu. agent ayithe cancel tharuvatha amount motham ichesthadu after cancellation fees. airlines koda ithunnaro ledo theledu naku.
 

Monk
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Posted on Monday, February 13, 2017 - 10:03 am:       


Khaleja:




annai, Will they have any business relation with airlines. airlines travel agents ki emanna special discounts istara
Tracking vunna chota week tracking leni chota stronge……….
 

Analog
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Posted on Monday, February 13, 2017 - 10:02 am:       


Zamindar:

meku previous booking confirmation vunda if he booked new one he should sent you new confirmation code ,canot be same for both kada...




ide naa doubt kuda... confirmation code change avuddi kada..how did he manage to re-book?
 

Analog
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Posted on Monday, February 13, 2017 - 10:01 am:       


Khaleja:

nenu direct airlines ki call chesthe vadu oka 900 annadu date change ki. nenu agent ki email chesa date change ki. athanu 150$ ki change chesesadu.




yes I book parents/in-laws tickets thru agent...coz change of dates unte it will be cheaper with agent than direct airlines
 

Time_pass
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Posted on Monday, February 13, 2017 - 10:00 am:       

you can cancel any ticket within 24 hours. if the time has not passed ask him to cancel and go with some one else.
 

Monk
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Posted on Monday, February 13, 2017 - 10:00 am:       


Rebel:




but emanna advanatge vuntunda leka as usual andaru sesthunnaru ani seyatamena
Tracking vunna chota week tracking leni chota stronge……….
 

Analog
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Posted on Monday, February 13, 2017 - 09:59 am:       


Buduguuu:

why would you go through travel agents sister? agent ki phone chesi kanukkondi why so much fees ani. check with chase if you can claim this as fraud..



Monk:

agents dwara endhuku book sestharu chala mandi advantage enti, vallu antha takkuva ki ela istahru tickets.



Analog:

online naku dorikina tickets connectivity baledu..usually agents will have better access to database anukunta...if I go with agent 12hours flight time difference undi


 

Khaleja
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Posted on Monday, February 13, 2017 - 09:59 am:       


Monk:

agents dwara endhuku book sestharu chala mandi advantage enti, vallu antha takkuva ki ela istahru tickets.




maree thakkuva ki emi ravu. nenu travelocity ala dates chosi thakkuva stops vi ichi book cheyyamantanu naku thelsina athanitho. konni sarlu same rate ki book chestharu, konni sarlu oka 100 ala thagguthundi. main advantage eppudu ante when you are changing the dates later. maa amma ki business class book chestha vachinappudu. last time oka 1 month munde vellalsi vachindi planned date kanna munde. nenu direct airlines ki call chesthe vadu oka 900 annadu date change ki. nenu agent ki email chesa date change ki. athanu 150$ ki change chesesadu.
 

Buduguuu
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Posted on Monday, February 13, 2017 - 09:58 am:       

why would you go through travel agents sister? agent ki phone chesi kanukkondi why so much fees ani. check with chase if you can claim this as fraud..
 

Rebel
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Posted on Monday, February 13, 2017 - 09:55 am:       

>>agents dwara endhuku book sestharu chala mandi advantage enti

konni mana Indians vi standard untay:
- Join kids in kumon
- Join Kids in Karate
- Book thru travel agents
 

Zamindar
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Posted on Monday, February 13, 2017 - 09:53 am:       


Analog:

It showed that He cancelled previous booking 2550(2300 fare + 250 agent fee) and he made a new booking 1690 fare+930 agent fee. Online chusthe 1700 something lo tickets available unnayi ( with 2/3 stops).


meku previous booking confirmation vunda if he booked new one he should sent you new confirmation code ,canot be same for both kada...
Jagan or shivaji antae..nenu shivaji ke vote vestha...

Kaisersooze
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Rebel
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Posted on Monday, February 13, 2017 - 09:53 am:       

Is it work trip ?
Anduke I never booked thru travel agents..always used expedia and other travel sites.
 

Monk
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Posted on Monday, February 13, 2017 - 09:52 am:       


Analog:

agent



agents dwara endhuku book sestharu chala mandi advantage enti, vallu antha takkuva ki ela istahru tickets.
Tracking vunna chota week tracking leni chota stronge……….
 

Andhrawala
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Posted on Monday, February 13, 2017 - 09:50 am:       


Analog:

CCDB tappa other american forums chudara? :D




Hamaraa DIl hai Hindustaani
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Monk
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Posted on Monday, February 13, 2017 - 09:48 am:       


Analog:

CCDB tappa other american forums chudara?

DH - dear husband
DW - dear wife
LO - loved one
DD - dear daughter





Tracking vunna chota week tracking leni chota stronge……….
 

Risingstar
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Posted on Monday, February 13, 2017 - 09:48 am:       

oh credit card statements intloo check chesthara hmm motha
CNKV
 

Rajusk
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Posted on Monday, February 13, 2017 - 09:44 am:       


Analog:

CCDB tappa other american forums chudara?




edo Google thalli iche News updates soostham.

maa favorite immigration forums soostham..

lekapothe..Sports updates soostham..

Tech forums for reviews..

ivi kakunda em forums unnayo list ettandi..mem bhi soostham..konchem vinglish nerchukontam..
 

Andhrawala
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Posted on Monday, February 13, 2017 - 09:42 am:       


Humpty_dumpty:

did you talk to chase, even if agent applies cancellation fees, would they cover?




Trip Cancellation provides reimbursement if a covered loss prevents you from traveling on or before the departure date and results in cancellation of the travel arrangements.

https://www.chase.com/content/chasecom/en/card-benefits/bene fit-details/sapphire-trip-cancellation-trip-interruption-ins urance-5000.html


covered loss antee health issues etc not chaneg of mind my guess
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Analog
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Posted on Monday, February 13, 2017 - 09:40 am:       


Rajusk:

DH is reverse for HD ?




CCDB tappa other american forums chudara? :D

DH - dear husband
DW - dear wife
LO - loved one
DD - dear daughter

Rajusk:

btw..if you can buy for that rate..why don't you buy and cancel the ticket with the agent..



Twotown:

nenu last time thread lone posted ilanti issues vuntaayi...


online naku dorikina tickets connectivity baledu..usually agents will have better access to database anukunta...if I go with agent 12hours flight time difference undi


Meghan:

You were clearly cheated



yeah
 

Rajusk
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Posted on Monday, February 13, 2017 - 09:40 am:       


Humpty_dumpty:

Dear Hubby, Dear Son, Dear Daughter ...DH, DS, DD


 

Andhrawala
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Posted on Monday, February 13, 2017 - 09:40 am:       


Rajusk:

DH is reverse for HD ?




Rasp style lo DW - Dear Wife laagaa Analog says DH - Dear Husband
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Humpty_dumpty
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Posted on Monday, February 13, 2017 - 09:37 am:       


Rajusk:

DH is reverse for HD ?


Dear Hubby, Dear Son, Dear Daughter ...DH, DS, DD

manamay home depot, lowes. sears ani set sesaam


Analog:

I used chase saphire credit card which has trip cancellation coverage...cancellation fee actually padakudadu...but since I went through agent will it be different? any advises apreeciated


did you talk to chase, even if agent applies cancellation fees, would they cover?
 

Rajusk
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Posted on Monday, February 13, 2017 - 09:34 am:       


Analog:

Today when DH checked credit card statement..




DH is reverse for HD ?


Analog:

Online chusthe 1700 something lo tickets available unnayi ( with 2/3 stops)..Agent issues chesina tickets lo actually very few stop overs unnayi




btw..if you can buy for that rate..why don't you buy and cancel the ticket with the agent..

and call and tell him the reason and if possible report it to BBB
 

Twotown
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Posted on Monday, February 13, 2017 - 09:32 am:       

nenu last time thread lone posted ilanti issues vuntaayi...
cancel cheseyandi small fees pothadhi then book again...
 

Meghan
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Posted on Monday, February 13, 2017 - 09:31 am:       

Ticket cancel chesi tarvatha additions and substractions cheskondi....
You were clearly cheated and you should show them their palce.
 

Analog
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Posted on Monday, February 13, 2017 - 09:26 am:       

2 weeks ago I requested this agent to generate itenary to argentina. He gave me a quote for 1850. I waited till my visa approval and requested him to confirm the same flight..he said since I responded after 2 weeks, prices went up and ticket price is 2500...At that time I checked online...the ticket really showed the price that he was claiming...

Today when DH checked credit card statement....It showed that He cancelled previous booking 2550(2300 fare + 250 agent fee) and he made a new booking 1690 fare+930 agent fee. Online chusthe 1700 something lo tickets available unnayi ( with 2/3 stops)..Agent issues chesina tickets lo actually very few stop overs unnayi

It is clearly evident that he adjusted agent fee when ticket price went down this week..janalu credit card statements regular ga enduku chuskuntaru le ani he took his chances ani anipisthundi

How should I handle this situation? Ippudu credit card statement snap shot teesi 700 refund adagala...edoka story cheptademo ani doubt....asala ticket cancel cheyyi ani adigithe malli cancellation fee paduddi emo? I used chase saphire credit card which has trip cancellation coverage...cancellation fee actually padakudadu...but since I went through agent will it be different? any advises apreeciated

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